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I have the three copy of Acronis True Image 2014. I updated two of my Windows 7 computers to Windows 10 and the Acronis True Image 2014 appears to work on them. I then installed the third copy on my new Windows 10 desktop. Now it's locking up. I did some internet research and some say that if I uninstall Acronis True Image 2014 it will destroy my Windows 10 OS and I'm up the creek.
It looks like the Acronis True Image 2016 is compatible with Windows 10. I'm afraid of the reported problem with uninstall of 2014 version. If I buy the 2016 are there issues I need to know about. I read and read and could not find where someone addressed this issue.
Please help!
The instructions for Acronis 2014 is to delete before installing 2016. The Internet comments say this will destroy my Windows 10 OS installation. As a side question, why does the Windows 10 update not see that Acronis 2014 is not compatible?
Johnny
Duplicate: Don't know how to delete #2 post.
The instructions for Acronis 2014 is to delete before installing 2016. The Internet comments say this will destroy my Windows 10 OS installation. As a side question, why does the Windows 10 update not see that Acronis 2014 is not compatible?
Johnny
Johnny,
The only version of ATI that are certified by Acronis to run on Windows 10 are ATI 2015 and ATI 2016. While several people on the blog have reported that ATI 2014 runs OK on their Windows 10, you are doing so at your own risk. If you elect to continue with ATI 2014, then I would recommend you follow the Windows 10 updates as that is when problems could arise.
I have never heard of the 'reported' problem of uninstalling ATI 2014. Can you provide a link to your information.
But to be safe, you should use your ATI 2014 rescue media to boot your Win 10 desktop and backup the system disk. Then if something goes wrong with the uninstall, and Win 10 crashes, you will have the ability to restore the image created with rescue media.
Acronis have a 30 day trial version of ATI 2016. You may want to give it a try.
Regards,
FtrPilot
Hello Johnny,
Standard installer/uninstaller that comes with Acronis True Image 2014 was not tested with Windows 10 and may well cause problems.
Please use special cleanup tool https://kb.acronis.com/content/48668 to remove 2014 version of the software from Windows 10.
Before running cleanup tool you can also boot your computer from Acronis bootable media (download ISO image from your Acronis account) and create a backup of your disk with Windows 10. If anything goes wrong during or after running cleanup tool, you could revert all the changes by restoring from that backup using the same bootable media.
Regards,
Slava
Well, I'm a little upset. I upgraded from Windows 7 to Windows 10 on three of my computers. I had Acronis True Image 2014 and loved it. It saved me many times over the last few years. After I upgrade to Windows 10 on 2 of my desktops, I backed them up to their appropriate drives successfully and deleted my old backups of Windows 7 (That was foolish). Then one of my desktop locked up and it had never done that and i use it every day.
So let me see if the following is the correct way to install the new Acronis True Image 2016:
(1) Download the new iso image of the Acronis True Image 2016 and boot from this to do a good backup of Windows 10 before continuing.
(2) Run the special cleanup tool from https://kb.acronis.com/content/48668 to remove 2014 version of the software from Windows 10.
(3) Install Acronis True Image 2016.
Please help.
Johnny Fowler (cell 405-620-3765)
Item (1) boot from iso amd make good backup of Window 10.
I downloaded the iso image of the Acronis True Image 2016 after purchasing a 3 computer license and made a bootable iso on my Dell XPS 8300 (i5 Core) using Roxio. Then I took the DVD to my HP Envy Bang & Olufsen (i7 Core) with Windows 10 and tried to boot. No success booting from DVD. Having problem with first step.
Johnny
Johnny, when booting from the Acronis bootable rescue media, it is important that you boot in exactly the same mode as your Windows OS boots, i.e. if Windows boots using UEFI, then you must choose to boot the DVD as UEFI too. You may need to temporarily disable Secure Boot in your BIOS/EFI settings.
See: Check if your PC uses UEFI or BIOS for help in checking what mode your system boots in.
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone
MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!
IBS Callback_BootEnvironmentDetect: Detected boot environment: EFI
Above is the boot environment from the 'setupact.log' file...
IBS Callback_BootEnvironmentDetect: Detected boot environment: EFI
Above is the boot environment from the 'setupact.log' file...
Hi, I can't seem to actually download my copy of the 2014 edition - clicking the downloads button in either chrome or firefox simply shows 3 empty dropdown boxes. Has anyone got a link?
Matty, welcome to these user forums.
OEM versions of Acronis products are supported by the third-party companies providing them, so you would need to go back to where you were offered the software for a correct download link.
The only links on the Acronis web pages will be for a 30-day trial copy of the latest ATIH 2017 software.
Please see KB document: 2201: Support for OEM Versions of Acronis Products
Many thanks Steve. That's kind of odd, seeing as it's in my Acronis account, but Crucial has removed the link to download now. I guess I'll have to live without it.
Hi Matty
I found a copy of the 2015 OEM download here: http://www.acronis.com/en-us/promo/tihd2015-download/
My 2014 Serial Number worked for this version too.
Bill
There are a few different OEM versions as well - you should use the one that came with your disk or that is compatible with your OEM disk. The reason being is that OEM's typcially neuter the product so that you can only clone or retore to a disk that matches the type of disk that you purchased... so WD has a version, crucial has a version, Kinston has a version, etc. And if you're using a Kingston OEM version, chances are, they have tweaked it so that only a Kingston drive can be restored to. It varies from vendor to vendor though.
What OEM drive do you have - should be able to Google for the OEM version of the aCronis download and enter your OEM product key then.
WD OEM 2016 version: https://support.wdc.com/downloads.aspx?p=119
Other Acronis WD OEM versions: https://support.wdc.com/knowledgebase/answer.aspx?ID=3680
Kingston Acronis OEM version: https://www.kingston.com/en/support/technical/acronis-download
Kingston Acronis OEM version (a different link from Kingston): http://www.kingston.com/us/support/technical/acronis-download
Kingston Acronis OEM 2014 version: http://support.kingston.com/us/support/technical/acronis-download
The instructions for Acronis 2014 is to delete before installing 2016. The Internet comments say this will destroy my Windows 10 OS installation. As a side question, why does the Windows 10 update not see that Acronis 2014 is not compatible?
Johnny
Duplicate: Don't know how to delete #2 post.
The instructions for Acronis 2014 is to delete before installing 2016. The Internet comments say this will destroy my Windows 10 OS installation. As a side question, why does the Windows 10 update not see that Acronis 2014 is not compatible?
Johnny
Johnny,
The only version of ATI that are certified by Acronis to run on Windows 10 are ATI 2015 and ATI 2016. While several people on the blog have reported that ATI 2014 runs OK on their Windows 10, you are doing so at your own risk. If you elect to continue with ATI 2014, then I would recommend you follow the Windows 10 updates as that is when problems could arise.
I have never heard of the 'reported' problem of uninstalling ATI 2014. Can you provide a link to your information.
But to be safe, you should use your ATI 2014 rescue media to boot your Win 10 desktop and backup the system disk. Then if something goes wrong with the uninstall, and Win 10 crashes, you will have the ability to restore the image created with rescue media.
Acronis have a 30 day trial version of ATI 2016. You may want to give it a try.
Regards,
FtrPilot
Hello Johnny,
Standard installer/uninstaller that comes with Acronis True Image 2014 was not tested with Windows 10 and may well cause problems.
Please use special cleanup tool https://kb.acronis.com/content/48668 to remove 2014 version of the software from Windows 10.
Before running cleanup tool you can also boot your computer from Acronis bootable media (download ISO image from your Acronis account) and create a backup of your disk with Windows 10. If anything goes wrong during or after running cleanup tool, you could revert all the changes by restoring from that backup using the same bootable media.
Regards,
Slava
Well, I'm a little upset. I upgraded from Windows 7 to Windows 10 on three of my computers. I had Acronis True Image 2014 and loved it. It saved me many times over the last few years. After I upgrade to Windows 10 on 2 of my desktops, I backed them up to their appropriate drives successfully and deleted my old backups of Windows 7 (That was foolish). Then one of my desktop locked up and it had never done that and i use it every day.
So let me see if the following is the correct way to install the new Acronis True Image 2016:
(1) Download the new iso image of the Acronis True Image 2016 and boot from this to do a good backup of Windows 10 before continuing.
(2) Run the special cleanup tool from https://kb.acronis.com/content/48668 to remove 2014 version of the software from Windows 10.
(3) Install Acronis True Image 2016.
Please help.
Johnny Fowler (cell 405-620-3765)
Item (1) boot from iso amd make good backup of Window 10.
I downloaded the iso image of the Acronis True Image 2016 after purchasing a 3 computer license and made a bootable iso on my Dell XPS 8300 (i5 Core) using Roxio. Then I took the DVD to my HP Envy Bang & Olufsen (i7 Core) with Windows 10 and tried to boot. No success booting from DVD. Having problem with first step.
Johnny
Johnny, when booting from the Acronis bootable rescue media, it is important that you boot in exactly the same mode as your Windows OS boots, i.e. if Windows boots using UEFI, then you must choose to boot the DVD as UEFI too. You may need to temporarily disable Secure Boot in your BIOS/EFI settings.
See: Check if your PC uses UEFI or BIOS for help in checking what mode your system boots in.
Acronis Links : Acronis Scheduler Manager : Acronis VSS Doctor : Backup Archive Compatibility : Cleanup Tool (ATIH 2010-2021) : Cloning Disks : Contact Acronis Support : Difference between Backup and Disk Clone
MVP Assistant (Log Viewer) & MVP Custom PE Builder available from Community Tools page.
Acronis True Image User Guides available from Product Documentation page.
imTranslator for quick translation of language posts.
Note: Please do not expect any instant reply for private messages as I am often unable to access these due to forum timeout errors!
IBS Callback_BootEnvironmentDetect: Detected boot environment: EFI
Above is the boot environment from the 'setupact.log' file...
IBS Callback_BootEnvironmentDetect: Detected boot environment: EFI
Above is the boot environment from the 'setupact.log' file...
Hi, I can't seem to actually download my copy of the 2014 edition - clicking the downloads button in either chrome or firefox simply shows 3 empty dropdown boxes. Has anyone got a link?
Matty, welcome to these user forums.
OEM versions of Acronis products are supported by the third-party companies providing them, so you would need to go back to where you were offered the software for a correct download link.
The only links on the Acronis web pages will be for a 30-day trial copy of the latest ATIH 2017 software.
Please see KB document: 2201: Support for OEM Versions of Acronis Products
Many thanks Steve. That's kind of odd, seeing as it's in my Acronis account, but Crucial has removed the link to download now. I guess I'll have to live without it.
Hi Matty
I found a copy of the 2015 OEM download here: http://www.acronis.com/en-us/promo/tihd2015-download/
My 2014 Serial Number worked for this version too.
Bill
There are a few different OEM versions as well - you should use the one that came with your disk or that is compatible with your OEM disk. The reason being is that OEM's typcially neuter the product so that you can only clone or retore to a disk that matches the type of disk that you purchased... so WD has a version, crucial has a version, Kinston has a version, etc. And if you're using a Kingston OEM version, chances are, they have tweaked it so that only a Kingston drive can be restored to. It varies from vendor to vendor though.
What OEM drive do you have - should be able to Google for the OEM version of the aCronis download and enter your OEM product key then.
WD OEM 2016 version: https://support.wdc.com/downloads.aspx?p=119
Other Acronis WD OEM versions: https://support.wdc.com/knowledgebase/answer.aspx?ID=3680
Kingston Acronis OEM version: https://www.kingston.com/en/support/technical/acronis-download
Kingston Acronis OEM version (a different link from Kingston): http://www.kingston.com/us/support/technical/acronis-download
Kingston Acronis OEM 2014 version: http://support.kingston.com/us/support/technical/acronis-download
PNY Acronis 2017 OEM version: http://www.pny.com/qr/acronis-install
Keep Googling until you find the one you need.
The only crucial one I could find is the same one mentioned above: http://www.acronis.com/en-us/promo/tihd2015-download/ it came from this Cruical forum post: http://forum.crucial.com/t5/Crucial-SSDs/Using-Acronis-True-Image-HD-20…
(01). MVP WinPE Builder (02). MVP LogViewer
(03). MVP Google Drive (04). Cleanup Utility
(05). Cloning Correctly (06). Clone vs Backup
(07). Community Tools (08). Contact Support
(09). Product Documentation (10). OS MBR vs UEFI
(11). BOOT MBR vs UEFI (12). Common OEM Drivers
Acronis 2013 Download
Thanks for the Mirror. I have the 2014 Version from PNY, but they upgraded their hardware to the newer version, so they don't support my version, but Kingston has a mirror of the 2014, so I am trying that link.
